For an explanation of the icons used in Reports, please refer to Report Icons.

Path: Admin Toolbar > Course Management > Course Reports > QA Tech Support

On this screen the A/V Tech support can view from the screen's top menu bar:

1. Active Issues: This will show all active tickets in the tech support queue
2. Closed Issues: This will show all closed tickets in the tech support queue
3. My Open Issues: This will show you all of the open tickets requested by, or assigned to, you
4. My Closed Issues: This will show you all of the closed tickets requested by, or assigned to you
5. QA Queue: Returns to QA Queue and displays all open entries.

The A/V Tech can add Tech Comments (edit record) :

1. Upload the fixed file.
2. Make additional Tech Comments.
3. Save the Work in Progress
4. Take Ownership of the file.
5. Complete the task.