Course Reports: QA Tech Support

For an explanation of the icons used in Reports, please refer to Report Icons.

Path: Admin Toolbar > Course Management > Course Reports > QA Tech Support

On this screen the A/V Tech support can view from the screen's top menu bar:

  1. Active Issues: This will show all active tickets in the tech support queue
  2. Closed Issues: This will show all closed tickets in the tech support queue
  3. My Open Issues: This will show you all of the open tickets requested by, or assigned to, you
  4. My Closed Issues: This will show you all of the closed tickets requested by, or assigned to you
  5. QA Queue: Returns to QA Queue and displays all open entries.

Tech Comments

The A/V Tech can add Tech Comments (edit record) :

  1. Upload the fixed file.
  2. Make additional Tech Comments.
  3. Save the Work in Progress
  4. Take Ownership of the file.
  5. Complete the task.