Course Reports: QA Tech Support
For an explanation of the icons used in Reports, please refer to Report Icons.
Path: Admin Toolbar > Course Management > Course Reports > QA Tech Support
On this screen the A/V Tech support can view from the screen's top menu bar:
- Active Issues: This will show all active tickets in the tech support queue
- Closed Issues: This will show all closed tickets in the tech support queue
- My Open Issues: This will show you all of the open tickets requested by, or assigned to, you
- My Closed Issues: This will show you all of the closed tickets requested by, or assigned to you
- QA Queue: Returns to QA Queue and displays all open entries.
The A/V Tech can add Tech Comments (edit record) :
- Upload the fixed file.
- Make additional Tech Comments.
- Save the Work in Progress
- Take Ownership of the file.
- Complete the task.